Agents are juggling check-outs, contractors and check-ins across multiple properties, and carpets are the item most likely to hold up a check-in or trigger a dispute.
This is the sequence that keeps a turnaround clean, and the points where things usually slip.
The short version
- Book carpets for after clearance, before the check-in inspection
- Allow drying time before the inventory clerk attends
- Get the itemised invoice into the property file the same day
- Flag permanent damage separately from cleaning
- Keep the same scope across properties so costs are comparable
The turnaround sequence
Order matters more than speed. Working out of order is what causes repeat visits.
- Check-out completed and keys returned
- Property fully cleared, including white goods and stored items
- General clean, then carpets — not the other way round
- Drying window before the check-in inspection
- Photographs and invoice filed against the property
Documenting damage properly
Burns, bleach marks and pet contamination are damage, and they should be recorded as such with photographs rather than lumped into a cleaning line. We flag anything permanent before we start so it can be documented separately and quoted accurately.
Making costs comparable across a portfolio
A fixed scope per property type — rooms, stairs, any protector — keeps invoices consistent and makes it easy to spot the properties that are costing more than they should.